About Us

About Us

FAQ

Q

Is the product a brand-new, original and genuine one?

A

The automated accessories PLCs we offer are all 100% brand-new and genuine products. We do not sell counterfeit or imitation items.

Q

How soon will the goods be dispatched after we make the payment and how long is the warranty period?

A

The goods will be dispatched within 3 to 5 days after payment. All the products come with a one-year warranty.

Q

Could you please provide product photos?

A

We will provide multi-angle product images when delivering the goods from the warehouse. We will only proceed with the shipment after confirmation to ensure that you receive the correct model.

Q

How many staff abroad you sent to install the equipment?

A

Our company can arrange experienced technical engineers to provide online guidance on equipment usage.

Q

Can I transfer the money to you then you pay to other supplier?

A

Sure, we also occasionally help our clients purchase the items they need.

Q

Can I delivery the goods from other supplier to your factory? Then load together?

A

Sure. Once the goods arrive, we can pack them up and send them to you together.

Q

When will you leave your factory and to have your spring festival holidays?

A

There will be a two-week holiday. During the holiday period, quotations can be provided, but no goods will be dispatched.

Q

Can the equipment be installed under hot weather?

A

The products are all imported original components and can be installed and used even in extremely cold temperatures.

Q

Can Your products be installed under the cold weather?

A

The products are all imported original components and can be installed and used even in extremely cold temperatures.

Q

Do You have office in shanghai or guangzhou that i can visit?

A

Our office is located in Dongguan City, Guangdong Province. It is only one hour's drive from Guangzhou.

Q

Can I only buy some spare parts from you?

A

We are more than happy to serve you. We are a professional supplier of automation components.

Q

Can you send your equipment to my warehouse in guangzhou?

A

Sure. For many of our overseas customers, the purchased goods are usually delivered to the centralized warehouses in Shenzhen and Guangzhou. And we will mark the customer's shipping label on the packages to prevent any mistakes.

Q

How do you pack the equipment?

A

We will provide perfect packaging, filled with necessary padding. For heavier goods, we will use wooden boxes to secure them, ensuring that the goods arrive at your hands in perfect condition.

Q

How many years have your company made this kind of equipment?

A

We have been an automation equipment supplier for ten years and have accumulated profound expertise in automation.

Q

How many staffs do you have in your factory?

A

Our company has over twenty employees, with ten dedicated to sales. Additionally, we have eight experienced technical engineers on board to assist customers in resolving any issues related to our products.

Q

Do you have any real project pictures of the equipment?

A

We have products in stock and can send you real photos and videos of the products.

Q

How far is your factory from the city hotel?

A

There is a hotel nearby the company, making it very convenient to check in.

Q

How far is your factory from the airport?

A

Our company is within a one-and-a-half-hour drive from both Guangzhou Baiyun International Airport and Shenzhen Security Airport, and the transportation is very convenient.

Q

How long it will take from guangzhou to your factory?

A

About one and a half hours to our company

Q

Where is your factory located?

A

Dongguan City, Guangdong Province

Q

Do you have detailed and professional installation manual?

A

The product comes with its own parameter settings and installation manual. When using it, you can easily perform on-site debugging.

Q

If OEM is acceptable?

A

We do not offer OEM products. All the items we provide are standard products of various brands.

Q

Do you provide sample? Free or charge?

A

The products are quite expensive and no free samples are provided.

Q

What is your term of payment?

A

The payment period is usually within 3 days, as the prices of automated components tend to fluctuate in the short term.

Q

What is your MOQ?

A

The minimum order quantity is 1 piece.

Q

Are you a trading company or a manufacturer?

A

We are a supplier of automated spare parts, and all the products we offer are genuine brand originals.

Q

How long is your delivery time?

A

The delivery period is approximately 5 working days. For some products that require ordering, the time may vary depending on the brand.

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